The Brown's
Our Life…in words and pictures
Our Life…in words and pictures
Michael H. Brown, CCNA
Systems Administrator
PROFESSIONAL EXPERIENCE
Double-Take Software, Indianapolis, IN 11/2007 – 8/2010
Senior Technical Support Engineer (11/2008 – 8/2010)
Responsible for handling advanced technical issues with the Double-Take Software product line, a disaster recovery / byte level data replication application protecting Exchange, SQL and File Servers along with full server protection. Issues varied but most commonly were environmental including incorrect server / application configurations and major software bugs. Handled communication and interaction between software developers and technical and non-technical end customers.
Technical Support Engineer (11/2007 – 11/2008)
Responsible for handling basic technical issues with the Double-Take Software product line.
Corporate Network Services, Indianapolis, IN 8/2006 – 11/2007
Network Engineer
Responsible for on-site and remote resolution of customers’ problems ranging from simple virus removal and network maintenance to failing servers and restoring Exchange servers. Configuration of Cisco Pix/ASAs for LAN protection along with VPN access. Also responsible for project management including the design and overseeing of installation of small/medium networks. Daily tasks include writing proposals for customers and following up with customers to ensure that their problems are resolved.
Senex Services Corp., Indianapolis, IN 1/2003 – 08/2006
Systems Administrator (9/2003 – 8/2006)
Responsible for maintaining and configuring all server and network hardware including 8 Compaq servers running Windows Server 2003, Windows 2000 Server, Exchange 2003, ISA 2004, and an HP NAS drive along with Cisco Catalyst switches. Responsible for network security including intrusion detection and antivirus configuration.
User Support Specialist (1/2003 – 9/2003
Responsible for all technical user issues including PC hardware, software, network connectivity in a Windows 2000/Exchange 2000 server environment. Promoted to Network Administrator in September, 2003.
Telamon, Carmel, IN 10/2001 – 1/2003
Senior Help Desk Engineer
Responsible for advanced knowledge of workstation Windows Operating Systems and advanced workstation hardware troubleshooting skills.
Responsible for multiple products / services including
Indianapolis-Marion County Public Librar, Indianapolis, IN 5/1999 – 9/2001
Library Clerk II
CERTIFICATIONS
2/2008 Certified Double-Take Expert
2/2008 Certified GeoCluster Professional
8/2007 Cisco Certified Network Associate (CCNA)
6/2001 CompTIA’s A+ Certification
EDUCATION
Saint Meinrad College, Saint Meinrad, IN 5/1999
Bachelors in Philosophy
Minor in Theology
ACHIEVEMENTS
Eagle Scout 1992
Boy Scouts of America